Welcome to our online support platform! In order to be able to help you, please be as precise as possible about the nature of your need.

Your request concerns:


The Customer service

You have a request concerning your order, contact us, we are here to help you.

The after sales service

A defect on your model? Tell us the problem here. We will find a solution together.

A suggestion for a model

Because we have already made many models, but not yet the one you are waiting for. Don't hesitate to share your suggestions with us, we are always listening to you.

Information message

Models booked on the club are shipped at the end of the model release month. We indicate below the information concerning payment and deliveries.

hello OttO Club won't be reachable by phone on Friday, December, 19th

Sale OPC0011 - OT1110 and OT1155

Shipment : from December, 15th 2025

December models

OT1185 (Renault Laguna) - OT1180 (Alpina B6) - OT1189 (Audi A6 C5) - OT497 (Mini JCW) - OT1204 (Jeep Cherokee) - OT1179 (Ford escort)

Payment deadline : December, 10th 2025
Shipment : from December, 15th except orders containing OT1185 (Laguna) - impacted customers have received an email

Sale OPC0013 - OT1211 and OT1218

Payment deadline : March 10th 2026
Shipment : March 2026

Sale OPC0014 - OT1212 and OT1284

Payment deadline : April 1st 2026
Shipment : April 2026